frequently asked questions

Getting Started FAQ

Is it really that easy to manage my own website?

Yes! You will have full access to the Responsive Website Builder to maintain your site. Updating your site is fast, easy and fun! Our website editor is the easiest to use on the planet! Simply and easily add text and images, update your blog, add products and more. With our super simple editor, it couldn't be easier! aio maintenance packages are also available if you want us to manage your site for you.

Do I need to download or install anything?

No, there's nothing to download or install. We provide the hosting for your small business or organization website so you don't have to worry about installing or upgrading any software. Simply sign up, sign in and you're ready to go. Your small business or non profit website editor is online...and can be used anywhere, anytime.

What's included with my website?

Your small business or organization website comes with everything you need to be successful online. Share information, post photos and videos, sell products, accept credit card payments, create a blog, add a contact form and more. For a complete list of what's included, please visit our Super Simple Sites page. Matching, printed marketing materials are also included if you choose a marketing materials package.

How do I get started?

Choose your products and answer a few questions and get your project started! Whether you want a website only, professionally designed marketing materials, or a complete package including website and coordinated marketing materials, aio makes it easy! Simply choose your products and fill out the Get Started form and an aio designer will contact you to begin designing your products.

Will my website and marketing materials look good?

We guarantee it! Once you sign up, aio will build your gorgeous small business or organization website and matching marketing materials and send you a link to preview your website and branded marketing materials. Request any changes you like, then watch your site go live. You'll get a professional-looking small business or non profit website and coordinating marketing materials you can be proud of without the designer price tag.

Can I use my own domain name with my website?

Yes! Just get your domain registrar to point your domain to our servers. It sounds complicated, but it's really very easy and takes just a few minutes. Once you sign up, you'll find step-by-step instructions inside our super simple website editor.

What kind of products can I sell on my website?

You can sell physical products and digital products.

What happens when I make a sale on my site?

You can set your email settings so that you'll receive an email notification when you make a sale. You can also view your orders on your website editor.

Company FAQ

Why all in one?

You have enough work on your plate running your day-to-day business. Let aio build your site and design matching marketing materials for you. aio understands the needs of small business owners and organizations. We take the hassle out of building a website and creating printed marketing materials and focus on what’s most important to you - developing a great looking site and branded marketing solutions that are designed to represent your brand and deliver more customers or members!

What Does aio Do?

all in one offers award-winning, easy-to-manage small business and non profit websites and coordinating marketing materials. Managing our websites requires no HTML or web design skills. Use your small bushiness or organization website to offer information, sell products online, or collect donations - it's your choice - and make changes to your website any time you like. Your matching marketing materials promote your website and your small business or non profit organization.

How Does It Work?

Start by choosing your products and filling out a simple Get Started form. Once you’ve described your business or organization, aio will contact you with any questions we might have to help understand your business and, ultimately, visualize your website and coordinating marketing materials. The aio design process includes two rounds of revisions to guarantee that your site and branded marketing pieces are exactly what you’ve dreamed of. Once you’re satisfied, aio will press the magic button, and you’ll be published! Your marketing materials will arrive in the mail. After launch you can either update the site on your own, or you can employ aio to perform your website updates.

How Long Will It Take?

Design times will vary based on your needs, but aio is committed to delivering a great-looking first draft in as little as 72 hours. For all websites and marketing materials, you can expect your first draft within five business days or less.

Accepting Payments FAQ

Can I accept credit card payments on my website?

Absolutely! It takes just a few seconds and you can start accepting credit card payments instantly.

What is a "payment processor"?

all in one websites does not handle money but we do integrate really nicely with payment processors that do. A "payment processor" like PayPal lets you accept online payments without a merchant account of your own. Instead, they let you use their merchant account, usually with very little setup required.

What methods of payment can I accept on my website?

This depends on the payment processor you choose. With PayPal for example, you can accept Visa, MasterCard, American Express, and payments from other PayPal accounts. You can also offer your customers the option to phone or fax in orders, or mail money orders and checks.

What currencies can I accept?

This depends on the payment processor you choose. If you choose PayPal for example, you can accept payments in US dollars, Canadian dollars and Euros.

Pricing & Support

How much do all in one websites cost?

all in one websites is hands down the fastest, easiest, most affordable way to get a professional-looking small business website without the expensive designer price tag. With all in one websites, you can get a stunning small business or organization website or online store for much less money, and much less effort on your part. To see the proof, please visit our Plans & Prices page.

How do I pay?

Simply choose your products and checkout. You can choose a website only, a website and coordinating marketing materials, or marketing materials only. You can add additional marketing materials if you want, and order more any time you like.

Is it easy to cancel my website if I'm unhappy?

Yes. If you are unhappy for any reason, you can cancel your small business or organization website at any time.

Who do I contact if I have questions about my website?

You will have a dedicated aio Designer that is on hand to provide support and answer any questions you may have. You can contact your designer anytime by email, or visit our Contact/Support page.

Where can I find tutorials and guides?

You can find detailed tutorials and guides on our website that will walk you through how to use the website builder features and answer any questions you may have.

Will My Site Be Search Engine Friendly?

Absolutely!  aio takes care of your SEO needs for your new site. We'll work with you to determine the following: page titles, page descriptions, keywords, alt text for images. Your new responsive site will also be mobile friendly which is critical for the major search engines. Our sites are also super fast, which helps rank your site higher.

Have More Questions?

Don't be shy! We'd love to help. Please contact us.

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