FAQ
frequently asked questions

Getting Started FAQ

Is it really that easy to manage my own website?

Yes! You will have full access to the SITE123 Responsive Website Builder to maintain your site. Updating your site is fast, easy and fun! The SITE123 website editor is the easiest to use on the planet! Simply and easily add text and images, update your blog, add products and more. With the super simple SITE123 editor, it couldn't be easier! SITE Builders 123 maintenance packages are also available if you want us to manage your site for you.

Do I need to download or install anything?

No, there's nothing to download or install. The SITE123 website building platform provides the hosting for your small business or organization website so you don't have to worry about installing or upgrading any software. Simply sign up, sign in and you're ready to go. Your small business or non profit website editor is online...and can be used anywhere, anytime.

What's included with my website?

Your small business or organization website comes with everything you need to be successful online. Share information, post photos and videos, sell products, accept credit card payments, create a blog, add a contact form and more. For a complete list of what's included, please visit our Features pages.

How do I get started?

Simply choose the number of pages you want designed and hire a SITE Builder. Your SITE Builder will connect with you to learn about your business or organization and your brand. Answer a few questions and get your project started!

Will my website look good?

We guarantee it! Once you sign up, your personal SITE Builder will build your gorgeous small business or organization website and send you a link to preview your website. Request any changes you like, then watch your site go live. You'll get a professional-looking small business or non profit website you can be proud of without the designer price tag.

Can I use my own domain name with my website?

Yes! Just get your domain registrar to point your domain to our servers. It sounds complicated, but it's really very easy and takes just a few minutes. Once you sign up, you'll find step-by-step instructions inside our super simple website editor.

Can I buy domains?

Yes. You can buy as many domains as you want via your dashboard. The powerful search domain tool lets you find the domains you want and then claim them if they are available.

What kind of products can I sell on my website?

You can sell physical products and digital products.

What happens when I make a sale on my site?

You can set your email settings so that you'll receive an email notification when you make a sale. You can also view your orders on your website editor.

Can I update my website myself?

Certainly! The web wizard allows you to manage and update your website once it has been published, at any time and from anywhere in the world.

Where will my website be stored?

The question is more important today than ever before, since it is believed that a site’s storage location directly influences its loading time, which in turn affects a business’s ability to attract and retain traffic to the site. To reduce loading time, websites are stored on content distribution network (CDN) servers spread across the globe. A visitor will view your site in the fastest manner, when loaded from the closest possible location.

Do I need a separate hosting service?

No, you don't! All SITE123 plans come with their own cloud hosting, making sure your website is secured and available all the time.

Company FAQ

Why SITE Builders?

You have enough work on your plate running your day-to-day business. Let SITE Builders 123 build your site for you. SITE Builders 123 understands the needs of small business owners and organizations. We take the hassle out of building a website and focus on what’s most important to you - developing a great looking site that is designed to represent your brand and deliver more customers or members!


Why SITE123?

SITE Builders 123 builds websites on the SITE123 website platform because it is the easiest, the simplest and the fastest website builder out there. No need for coding or design skills. No need to even drag and drop anything. Just upload your content and get a professionally designed working cross-platform website, fully adjusted to all devices available on the market.

What does SITE Builders do?

SITE Builders 123 designs award-winning, easy-to-manage small business and non profit websites for you on the SITE123 platform. Managing your website after it's designed requires no HTML or web design skills. Use your small bushiness or organization website to offer information, sell products online, or collect donations - it's your choice - and make changes to your website any time you like.

How does it work?

Start by choosing the number of pages you want designed and hire a SITE Builder. Your SITE Builder will connect with you to learn about your business or organization and your brand using our simple Get Started form. Once you’ve described your business or organization, your personal SITE Builder will contact you with any questions we might have to help understand your business and, ultimately, visualize your website. The SITE Builders 123 design process includes two rounds of revisions to guarantee that your site is exactly what you’ve dreamed of. Once you’re satisfied, simply choose your package and your website goes live! After launch you can either update the site on your own, or you can employ SITE Builders 123 to perform your website updates.

How long will it take?

Design times will vary based on your needs, but SITE Builders 123 is committed to delivering a great-looking first draft in as little as 72 hours. For all websites, you can expect your first draft within five business days or less.

Do you provide royalty free images?

Absolutely! The SITE123 platform features an integrated image bank containing hundreds of quality pictures that can be used with no limitations and help you make your own website look attractive.

Do you have plans with email accounts?

Yes we do! Advanced, professional, and gold plans all come with email accounts you can claim and use. You can also buy additional email accounts separate of the package plans.

Accepting Payments FAQ

Can I accept credit card payments on my website?

Absolutely! It takes just a few seconds and you can start accepting credit card payments instantly.

What is a "payment processor"?

A "payment processor" like PayPal lets you accept online payments without a merchant account of your own. Instead, they let you use their merchant account, usually with very little setup required.

What methods of payment can I accept on my website?

This depends on the payment processor you choose. With PayPal for example, you can accept Visa, MasterCard, American Express, and payments from other PayPal accounts. You can also offer your customers the option to phone or fax in orders, or mail money orders and checks.

What currencies can I accept?

This depends on the payment processor you choose. If you choose PayPal for example, you can accept payments in US dollars, Canadian dollars and Euros.

Pricing & Support

How much does a professionally designed website cost?

SITE Builders 123 is hands down the fastest, easiest, most affordable way to get a professional-looking small business website without the expensive designer price tag. With SITE Builders 123 websites, you can get a stunning small business or organization website or online store for much less money, and much less effort on your part. To see the proof, please visit our Hire A Site Builder page.

Is it easy to cancel my website if I'm unhappy?

Yes. If you are unhappy for any reason, you can cancel your small business or organization website at any time.

Who do I contact if I have questions about my website?

You will have a dedicated SITE Builder professional designer that is on hand to provide support and answer any questions you may have during the design phase. You can contact your designer anytime by email, or visit our Contact page. Once your site goes live, free 24/7 live support is available through your dashboard. SITE123's live chat support will answer your questions and guide you to make sure you can manage your site successfully. With the excellent 24/7 support team, you're never alone!

Where can I find tutorials and guides?

You can find detailed tutorials, guides and videos on your website editor dashboard that will walk you through how to use the website builder features and answer any questions you may have. Free, 24/7 live chat is also available!

Will my site be mobile friendly?

Your website will automatically adjust to smartphones and tablets.

Will my site be search engine friendly?

A website that cannot be indexed by search engines is literally useless, therefore we make sure that your website will be fully visible to all search engines, including Google. It is one of our major advantages, and we’re proud to be able to provide you with a professionally made top quality website.

Can I add custom plugins to my site?

Yes you can! SITE123 offers dozens of third party plugins that can greatly expand what your site can do. To install them, go to SETTINGS in your website editor and check through the preview list. If you have any questions about installation, talk to a 24/7 live chat support team any time and they will be happy to help.


Have More Questions?

Don't be shy! We'd love to help. Please contact us.

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